The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention
Yazarlar (4)
Ieva Meıdute-Kavalıauskıene General Jonas Žemaitis Military Academy Of Lithuania, Litvanya
Doç. Dr. Bülent YILDIZ Kastamonu Üniversitesi, Türkiye
Doç. Dr. Şemsettin Çiğdem Gaziantep Üniversitesi, Türkiye
Renata Cıncıkaıte General Jonas Žemaitis Military Academy Of Lithuania, Litvanya
| Makale Türü |
Özgün Makale
(SSCI, AHCI, SCI, SCI-Exp dergilerinde yayınlanan tam makale)
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| Dergi Adı | Sustainability Switzerland (Q2) | ||
| Dergi ISSN | 2071-1050 Wos Dergi Scopus Dergi | ||
| Dergi Tarandığı Indeksler | SSCI | ||
| Makale Dili | İngilizce | Basım Tarihi | 11-2021 |
| Kabul Tarihi | – | Yayınlanma Tarihi | 14-11-2021 |
| Cilt / Sayı / Sayfa | 13 / 22 / 1–19 | DOI | 10.3390/su132212571 |
| Makale Linki | http://dx.doi.org/10.3390/su132212571 | ||
| Özet |
| Robots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physical contact and providing hygiene are essential benefits of service robots. For this purpose, the effect of COVID-19 fear on perceived trust in service robots and the intention to use them at airports was investigated in this study. For analysis, data were collected from 730 participants from 64 different countries, by questionnaire. The data were analyzed with the SPSS and AMOS package programs. As a result of the structural equation model analysis, it was determined that COVID-19 fear affects perceived trust in service robots and the intention to use them positively, and perceived trust also affects the intention to use service robots positively. In addition, as a result of the Process Macro analysis, it was found that perceived trust has a high mediating effect on the effect of COVID-19 fear on the intention to use. The research results show that people’s attitudes towards COVID-19 shape the perception of robot usage in air transport services. |
| Anahtar Kelimeler |
| Airport services | COVID-19 fear | Intention to use | Perceived trust | Service robots |
BM Sürdürülebilir Kalkınma Amaçları
| Atıf Sayıları | |
| Web of Science | 17 |
| Scopus | 23 |
| Google Scholar | 30 |