| Yazarlar (3) |
Dr. Öğr. Üyesi Salih YILDIZ
Atatürk Üniversitesi, Türkiye |
Ali Çağlar Güllüce
Atatürk Üniversitesi, Türkiye |
|
Erkan Sağlık
Cumhuriyet Üniversitesi, Türkiye |
| Özet |
| The purpose of this study is to examine the relationship between the emotional labor level and professional burnout of the personnel working face-to-face with the customer in accommodation businesses. For this purpose, the personnel working in the 5-star hotels and holiday villages in Manavgat, Antalya were set as the target population of the study. Upon the obtained permissions, 456 people working face-to-face with the customer in various departments of these hotels were surveyed. At the end of the analysis, it was indicated that emotional conflict, one of the sub-dimensions of emotional labor, was significantly and positively affecting the emotional burnout and depersonalization, but was significantly and negatively affecting the sense of personal achievement. It was indicated that emotional effort was significantly and negatively affecting the emotional burnout and depersonalization, but was significantly and positively affecting the sense of personal achievement. |
| Anahtar Kelimeler |
| Makale Türü | Özgün Makale |
| Makale Alt Türü | Diğer hakemli uluslarası dergilerde yayınlanan tam makale |
| Dergi Adı | International Journal of Arts and Commerce |
| Dergi ISSN | 1929-7106 |
| Dergi Tarandığı Indeksler | Drji, Worldcat, Scirus... |
| Makale Dili | İngilizce |
| Basım Tarihi | 04-2014 |
| Cilt No | 3 |
| Sayı | 3 |
| Sayfalar | 108 / 123 |
| Makale Linki | https://ijac.org.uk/ |
