| Yazarlar |
Doç. Dr. Nagihan ÇAKMAKOĞLU ARICI
Kastamonu Üniversitesi, Türkiye |
| Özet |
| The aim of this study is to scrutinize the effects of employee satisfaction, one of the internal factorsof Resource Based View on firm performance in the tourism and hospitality industry. In this study,it was empirically surveyed through a questionnaire at 15 hotel companies in Northern Cyprusand was also analyzed whether there were positive relationships among employee satisfaction,service quality, customer satisfaction and firm performance. Hierarchical regression analysis wasused to analyze the data. Few studies have been carried out regarding the relationship betweenemployee satisfaction and hotel firm performance in Northern Cyprus Tourism Industry. Thus,this study reveals important results for the hoteliers and marketers in Northern Cyprus. Thefindings posed that sservice quality had a significant effect on customer satisfaction and hotelperformance, while customer satisfaction fully mediated the effect of service quality on hotelperformance. Discussion section along with implications and limitations including futuredirections were given at the end of the study. |
| Anahtar Kelimeler |
| Makale Türü | Özgün Makale |
| Makale Alt Türü | Ulusal alan endekslerinde (TR Dizin, ULAKBİM) yayımlanan tam makale |
| Dergi Adı | Journal of Tourism and Gastronomy Studies |
| Dergi ISSN | 2147-8775 |
| Dergi Tarandığı Indeksler | TR DİZİN |
| Makale Dili | İngilizce |
| Basım Tarihi | 01-2020 |
| Cilt No | 8 |
| Sayı | 1 |
| Sayfalar | 1 / 16 |
| Doi Numarası | 10.21325/jotags.2020.532 |
| Atıf Sayıları |
