| Yazarlar |
Doç. Dr. Nagihan ÇAKMAKOĞLU ARICI
Kastamonu Üniversitesi, Türkiye |
| Özet |
| Purpose – The research aims to test the mediator role of job satisfaction in predicting turnoverintention and role stressors (role conflict, role overload, role ambiguity, job security and careeropportunity) relationship by frontline employees.Design/methodology/approach – This research has adopted a descriptive research investigatingthe relationships between role stressors and employee turnover intention. A total of 226 frontlineemployees from four- and five-star hotel businesses in Antalya, Turkey have been surveyed byusing a questionnaire. To test the internal consistency of the survey items, reliability and validityanalyses were performed by using alpha coefficient values and factor analysis. In addition, thedata were analyzed by using correlation and regression analysis.Findings – This research has adopted a descriptive research investigating the relationshipsbetween role stressors and employee turnover intention. A total of 226 frontline employees fromfour- and five-star hotel businesses in Antalya, Turkey have been surveyed by using aquestionnaire. To test the internal consistency of the survey items, reliability and validity analyseswere performed by using alpha coefficient values and factor analysis. In addition, the data wereanalyzed by using correlation and regression analysis.Discussion – The study findings confirmed previous studies which suggested that employee jobsatisfaction could reduce employee intention to leave the hotel organization. Using this importantfinding, researchers and practitioners can improve managerial policies to ensure more satisfiedemployees which in turn will result in lower level of employee turnover intention in the hotelindustry. In addition, in the future studies, sample size could be expanded using one of theprobability sampling methods to generalize the study findings. The detailed suggestions andfurther directions for such research have been discussed in the discussion section of this study |
| Anahtar Kelimeler |
| Makale Türü | Özgün Makale |
| Makale Alt Türü | Ulusal alan endekslerinde (TR Dizin, ULAKBİM) yayımlanan tam makale |
| Dergi Adı | Journal of Business Research-Turk |
| Dergi ISSN | 1309-0712 |
| Dergi Tarandığı Indeksler | TR DİZİN |
| Makale Dili | İngilizce |
| Basım Tarihi | 12-2019 |
| Cilt No | 11 |
| Sayı | 4 |
| Sayfalar | 3374 / 3384 |
| Doi Numarası | 10.20491/isarder.2019.815 |
| Makale Linki | https://www.ceeol.com/search/article-detail?id=887331 |
| Atıf Sayıları |
