The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Yazarlar (4)
Levent Altınay
Uluslararası Final Üniversitesi, Türkiye
Uluslararası Final Üniversitesi, Türkiye
Zaıd Alrawadıeh Oxford Brookes Business School, Türkiye
Fadime Tülücü Yakın Doğu Üniversitesi, Türkiye
Doç. Dr. Hasan Evrim ARICI Kastamonu Üniversitesi, Türkiye
| Makale Türü |
Özgün Makale
(SSCI, AHCI, SCI, SCI-Exp dergilerinde yayınlanan tam makale)
|
||
| Dergi Adı | International Journal of Hospitality Management (Q1) | ||
| Dergi ISSN | 0278-4319 Wos Dergi Scopus Dergi | ||
| Dergi Tarandığı Indeksler | SSCI | ||
| Makale Dili | İngilizce | Basım Tarihi | 01-2023 |
| Cilt / Sayı / Sayfa | 110 / 1 / 1–10 | DOI | 10.1016/j.ijhm.2023.103431 |
| Makale Linki | http://dx.doi.org/10.1016/j.ijhm.2023.103431 | ||
| UAK Araştırma Alanları |
Otel İşletmeciliği
|
||
| Özet |
| The role of hospitableness in hedonic service settings has been subject to considerable theoretical and empirical investigation; however, its role in utilitarian service settings (e.g., hospitals) has received notably scant attention. Drawing on the stimulus-organism-response (S-O-R) model, this study proposes and tests a conceptual model linking hospitableness, patient experience, positive emotions, overall satisfaction, subjective well-being, and recommendation intention. Drawing on quantitative data (n = 204) collected from inpatients in hospitals, the findings largely support the proposed theoretical model and confirm that hospitableness can positively influence patient experience and positive emotions, but not overall satisfaction. Interestingly, while hospitableness does not seem to directly influence overall satisfaction, this effect is indirectly achieved via patient experience. The findings also reveal that patients … |
| Anahtar Kelimeler |
| Emotions | Hospitableness | Hospitality in healthcare settings | Patient experience | Recommendation intentions | Satisfaction | Well-being |
Science Direct
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
BM Sürdürülebilir Kalkınma Amaçları
| Atıf Sayıları |