Service research: past, present and future research agenda
Yazarlar (3)
Doç. Dr. Hasan Evrim ARICI Kastamonu Üniversitesi, Türkiye
Mehmet Ali Köseoğlu
Metropolitan State University, Amerika Birleşik Devletleri
Metropolitan State University, Amerika Birleşik Devletleri
Levent Altınay
Uluslararası Final Üniversitesi, Türkiye
Uluslararası Final Üniversitesi, Türkiye
| Makale Türü |
Özgün Makale
(SCOPUS dergilerinde yayınlanan tam makale)
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| Dergi Adı | Spanish Journal of Marketing Esic | ||
| Dergi ISSN | 2444-9695 Scopus Dergi | ||
| Dergi Tarandığı Indeksler | Scopus | ||
| Makale Dili | İngilizce | Basım Tarihi | 01-2022 |
| Cilt / Sayı / Sayfa | 26 / 2 / 146–167 | DOI | 10.1108/SJME-09-2021-0177 |
| Makale Linki | http://dx.doi.org/10.1108/sjme-09-2021-0177 | ||
| UAK Araştırma Alanları |
Otel İşletmeciliği
Turizm İşletmeciliği
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| Özet |
| Purpose This study aims to explore past and present service research and to provide a future research agenda for service researchers by presenting a big picture of the intellectual connections and emerging topics in the discipline. Design/methodology/approach This study is an empirical analysis of citations and cocitations on a sample of 5,837 articles published in leading service journals (from 1981 to December 2020). Network analysis was adopted to analyze the data. This study is exclusive in conducting the inquiry at the individual publication level, rather than using the normal aggregated author co-citation analysis approach. Findings The findings reveal that the main themes of service research centered on customer satisfaction, service quality, service-dominant logic, methodological foundations, market orientation and service encounter. Also clarified is … |
| Anahtar Kelimeler |
| Bibliometric analysis | Citation analysis | Co-citation analysis | Future agenda | Intellectual structure | Service research |
BM Sürdürülebilir Kalkınma Amaçları
| Atıf Sayıları | |
| Web of Science | 10 |
| Scopus | 12 |
| Google Scholar | 22 |