How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
Yazarlar (3)
Mehmet Bahri Saydam
Doğu Akdeniz Üniversitesi, Türkiye
Doğu Akdeniz Üniversitesi, Türkiye
Doç. Dr. Hasan Evrim ARICI Kastamonu Üniversitesi, Türkiye
Mehmet Ali Köseoğlu
Metropolitan State University, Amerika Birleşik Devletleri
Metropolitan State University, Amerika Birleşik Devletleri
| Makale Türü | Özgün Makale (SSCI, AHCI, SCI, SCI-Exp dergilerinde yayınlanan tam makale) | ||
| Dergi Adı | Journal of Hospitality Marketing and Management (Q1) | ||
| Dergi ISSN | 1936-8623 Wos Dergi Scopus Dergi | ||
| Dergi Tarandığı Indeksler | SSCI | ||
| Makale Dili | İngilizce | Basım Tarihi | 10-2022 |
| Cilt / Sayı / Sayfa | 31 / 8 / 908–936 | DOI | 10.1080/19368623.2022.2118923 |
| Makale Linki | http://dx.doi.org/10.1080/19368623.2022.2118923 | ||
| UAK Araştırma Alanları |
Otel İşletmeciliği
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| Özet |
| In response to the increased interest in artificial intelligence (AI) and service robotics within tourism and hospitality (T&H) research, the current study examined 123 articles thematically to determine how AI is defined and which themes are most associated with the phenomena. Several journal articles on AI were extracted and analyzed using bibliometrics (citation and co-citation) and content analysis to uncover the salient themes. We first reviewed the emergent definition of AI and its relevant themes. Then, we presented the methodology and reported quantitative bibliometric and qualitative thematic analysis findings. Subsequently, we revealed recent trends, context, theory, and nomological network in the domain, followed by the main themes and clusters, such as anthropomorphism, theory-based works, methodological foundations, service robots, and employee and customer views on service robots, and their … |
| Anahtar Kelimeler |
| Artificial intelligence | bibliometric analysis | literature review | service robots | tourism and hospitality |
BM Sürdürülebilir Kalkınma Amaçları
| Atıf Sayıları | |
| Web of Science | 76 |
| Scopus | 101 |
| Google Scholar | 142 |