DETERMINANTS OF SERVICE QUALITY IN HAJJ TOURISM
Yazarlar (4)
| Bildiri Türü | Tebliğ/Bildiri | Bildiri Dili | İngilizce |
| Bildiri Alt Türü | Tam Metin Olarak Yayınlanan Tebliğ (Uluslararası Kongre/Sempozyum) | ||
| Bildiri Niteliği | Alanında Hakemli Uluslararası Kongre/Sempozyum | ||
| Kongre Adı | 1. International Halal Tourism Congress | ||
| Kongre Tarihi | 07-04-2017 / 09-04-2017 | ||
| Basıldığı Ülke | Türkiye | Basıldığı Şehir | Antalya |
| Bildiri Linki | https://www.researchgate.net/publication/309209650_1International_Halal_Tourism_Congress | ||
| UAK Araştırma Alanları |
Otel İşletmeciliği
Turizm İşletmeciliği
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| Özet |
| The main purpose of the current study is to reveal service quality dimensions of hajj tourism to Mecca in Turkey. The relevant literature demonstrated that the issue of hajj-quality has been rarely studied in the previous investigations; however, some 15 million visitors coming from more than 150 countries have participated in the pilgrimage every year. To our knowledge, since there is no common measure to assess critical quality determinants of hajj-quality in the literature, the paper is expected to shed light to both scholars and hajj tourism coordinators in terms of increasing of their awareness regarding hajj-quality standards. Semi-structured interviews with hajj tourism coordinators, travel agents and Turkish Muslim pilgrims as well as document analysis were carried out to explore the hajj-quality dimensions. The hajj-quality determinants were divided into the six dimensions using the content analysis method: procedural services, accommodation services, guiding services, internal and external transportation services, personal assistantship, and health services. The scholars presented conclusion section including implications, limitations, and directions for future studies. |
| Anahtar Kelimeler |
