Ethical implementation of artificial intelligence in the service industries
Yazarlar (4)
Sanaz Vatankhah University Of Bedfordshire Business School, Türkiye
Vahideh Bamshad
University Of Bedfordshire, İngiltere
University Of Bedfordshire, İngiltere
Doç. Dr. Hasan Evrim ARICI Kastamonu Üniversitesi, Türkiye
Yanqing Duan
University Of Bedfordshire Business School, İngiltere
University Of Bedfordshire Business School, İngiltere
| Makale Türü | Özgün Makale (SSCI, AHCI, SCI, SCI-Exp dergilerinde yayınlanan tam makale) | ||
| Dergi Adı | Service Industries Journal (Q1) | ||
| Dergi ISSN | 0264-2069 Wos Dergi Scopus Dergi | ||
| Dergi Tarandığı Indeksler | SSCI | ||
| Makale Dili | İngilizce | Basım Tarihi | 01-2024 |
| Cilt / Sayı / Sayfa | 44 / 9 / 661–685 | DOI | 10.1080/02642069.2024.2359077 |
| Makale Linki | http://dx.doi.org/10.1080/02642069.2024.2359077 | ||
| UAK Araştırma Alanları |
Otel İşletmeciliği
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| Özet |
| This study employs a systematic literature review (SLR) combined with bibliometric analysis to investigate the ethical implementation of Artificial Intelligence (AI) in the service industries. This research uncovers key challenges such as privacy, bias, transparency, and accountability, emphasizing the critical need for ethical AI practices in service sectors handling sensitive customer data. Findings reveal that AI's ethical implementation is crucial in areas like decision support, customer engagement, automation, and new service development. The analysis provides actionable insights into enablers, including ethical guidelines, human oversight, comprehensive training, and adaptive organizational culture, which are essential for unlocking AI's potential and mitigating risks. The study offers a roadmap for future research, advocating interdisciplinary collaboration, customer co-creation in ethical frameworks, and sector … |
| Anahtar Kelimeler |
| Artificial intelligence | data privacy | ethics | responsible AI | transparency |
BM Sürdürülebilir Kalkınma Amaçları
| Atıf Sayıları | |
| Web of Science | 28 |
| Scopus | 36 |
| Google Scholar | 53 |