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ORGANIZATIONAL PSYCHOLOGY An analysis of the effect of organizational citizenship behavior on internal service quality    
Yazarlar
Dr. Öğr. Üyesi Ömer KARADEMİR Dr. Öğr. Üyesi Ömer KARADEMİR
Kastamonu Üniversitesi, Türkiye
Özet
Organizational citizenship behavior, explained in terms of the concepts of altruism, conscientiousness, sportsmanship, courtesy, and civic virtue, is generally managed in two dimensions: as organizational citizenship behavior towards the individual and towards the organization. Internal service quality, on the other hand, is based on the principle...
Anahtar Kelimeler
Makale Türü Özgün Makale
Makale Alt Türü Uluslararası alan indekslerindeki dergilerde yayımlanan tam makale
Dergi Adı ORGANIZATIONAL PSYCHOLOGY
Dergi Tarandığı Indeksler
Makale Dili İngilizce
Basım Tarihi 07-2024
Doi Numarası 10.17323/2312-5942-2024-14-2-27-43