Scale Development of Intention to Service Sabotage: Testing a Moderated Mediation Model of Leader-Member Exchange (LMX) Differentiation, Organizational Identification, Moral Disengagement, and Intention to Service Sabotage
Yazarlar (3)
Doç. Dr. Hasan Evrim ARICI Kastamonu Üniversitesi, Türkiye
Hüseyin Araslı Universitetet İ Stavanger, Norveç
Prof. Dr. Murat Yeşiltaş Burdur Mehmet Akif Ersoy Üniversitesi, Türkiye
| Makale Türü | Özgün Makale (ESCI dergilerinde yayınlanan tam makale) | ||
| Dergi Adı | Journal of Quality Assurance in Hospitality and Tourism | ||
| Dergi ISSN | 1528-008X Wos Dergi Scopus Dergi | ||
| Dergi Tarandığı Indeksler | ESCI | ||
| Makale Dili | İngilizce | Basım Tarihi | 12-2024 |
| Cilt / Sayı / Sayfa | 0 / 1 / 1–27 | DOI | 10.1080/1528008X.2024.2444529 |
| Makale Linki | https://doi.org/10.1080/1528008x.2024.2444529 | ||
| UAK Araştırma Alanları |
Otel İşletmeciliği
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| Özet |
| This multilevel research investigates a moderated mediation model of how interaction influence of leader-member exchange (LMX) differentiation and group moral disengagement undermines organizational identification, resulting in employees’ intention to service sabotage. Utilizing multiple validations, this study develops and tests a measurement scale of intention to service sabotage and its antecedents in the hotel industry. Data were collected from hotel employees in Turkey. The hypotheses were gauged via hierarchical linear modeling. The findings confirmed a five-item scale of intention to service sabotage. The hierarchical linear modeling analysis empirically proves the theory of LMX and allocation preferences by demonstrating the multilevel mediation effect of organizational identification. Multilevel moderation and moderated mediation analyses also suggest that group moral disengagement moderates … |
| Anahtar Kelimeler |
| intention to service sabotage | LMX differentiation | moral disengagement | organizational identification | Scale development |
BM Sürdürülebilir Kalkınma Amaçları
| Atıf Sayıları | |
| Web of Science | 1 |
| Scopus | 1 |
| Google Scholar | 3 |