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Diversity, equity, and inclusion in the hospitality and tourism workplace: A quantitative systematic literature review    
Yazarlar (4)
Dr. Öğr. Üyesi Dilara Eylül KOÇ Dr. Öğr. Üyesi Dilara Eylül KOÇ
Kastamonu Üniversitesi, Türkiye
Judith Solanas
EU Business School, Spain
Selda Yordam Dağıstan
Kastamonu University, Turkey
Doç. Dr. Hasan Evrim ARICI Doç. Dr. Hasan Evrim ARICI
Kastamonu Üniversitesi, Türkiye
Devamını Göster
Özet
This study investigates the intellectual structure and evolution of diversity, equity, and inclusion (DEI) research in hospitality and tourism literature up to 31 December 2023. Employing a quantitative systematic literature review, this paper uses bibliometric methods – including co-citation and bibliographic coupling analysis – to uncover key themes, trends, and gaps in existing research related to DEI, and diversity management in H&T. A total of 111 articles were analyzed, on DEI. The co-citation analysis revealed three key themes, (i) diversity management, (ii) gender diversity, and (iii) DEI in work settings. Bibliographic coupling analysis also identified seven primary clusters: (i) diversity management, (ii) workplace diversity, (iii) gender diversity and organizational performance, (iv) DEI practices, (v) transformational leadership, group diversity and service innovation, and (vi) determinants of performance in H&T. Several theoretical frameworks can be utilized in empirical contexts, with social identity and social cognitive theories being particularly influential. This study provides a comprehensive overview of the intellectual landscape of DEI research within H&T, offering insights that can guide future research and support the development of a more cohesive and structured body of knowledge in H&T.
Anahtar Kelimeler
Bibliometrics | Diversity | Equity | Hospitality and tourism | Inclusion | Systematic review | Workplace
Makale Türü Özgün Makale
Makale Alt Türü SSCI, AHCI, SCI, SCI-Exp dergilerinde yayımlanan tam makale
Dergi Adı International Journal of Hospitality Management
Dergi ISSN 0278-4319 Wos Dergi Scopus Dergi
Dergi Grubu Q1
Makale Dili İngilizce
Basım Tarihi 07-2025
Cilt No 128
Sayı 1
Doi Numarası 10.1016/j.ijhm.2025.104171